Healthcare meets AI: Balancing risk and innovation in the digital era
Healthcare leaders are at a pivotal moment. Patients expect faster, more connected, and more personalized care, yet security, compliance, and skills gaps slow progress.
In February 2026, AWS Marketplace commissioned Forrester Consulting to evaluate how healthcare organizations are implementing AI to improve employee productivity and patient and provider outcomes. To explore the topic, Forrester conducted an online survey of 450 US healthcare decision-makers who are responsible for their organization’s technology strategy.
The resulting study reveals insights into the advanced technology investments that are key to remaining competitive in a rapidly evolving landscape
Highlights:
- Learn how rising patient expectations are pushing providers toward AI-enabled digital experiences and marketplace-based sourcing
- Identify barriers to secure modernization, including skills gaps, compliance complexity, and legacy infrastructure constraints
- Apply actionable recommendations to quantify productivity gains, strengthen governance, and build partner ecosystems that improve outcomes safely.
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