2026 OPERATIONAL EXCELLENCE REPORT
Exposing the resilience gap
Efficiency has long been the crown jewel of operational excellence, yet 63% of operational professionals struggle to balance efficiency with the need to adapt to business changes.
Years of fragmented systems and rigid workflows have created operational drag. 76% rely on manual workarounds, 61% lack full visibility into their work, and only 8% believe they've achieved operational excellence.
This gap between what operation teams need and what their systems deliver is widening. Durable operations require systems that enforce standards while adapting to change and infrastructure that holds institutional knowledge so processes can survive leadership change and organizational shifts. It requires workflows that run consistently, across every team and site.
We surveyed 1,550 operations professionals to understand this gap and what it takes to build durable, adaptable operations.
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