Better decision-making in the service lane: cutting costs and improving the service experience
At many dealerships, the decision whether a customer gets a loaner, a rideshare, or a rental during a service visit comes down to what’s parked on the lot, not what’s right for that customer or the bottom line.
Service teams are already juggling RO value, appointment wait times, warranty status, and customer expectations. What they don’t have is one system that weighs those factors together. That results in underused loaners tying up capital, missed OEM utilization targets, and customers stuck with whatever’s available instead of the ride that fits them.
Download this session from Uber for Business and CDK for an in-depth look at how dealership service teams can make loaner, rideshare, and rental decisions with data instead of guesswork.
We’ll show how the right strategy allows you to:
- Give service advisors a repeatable framework for matching each customer to the right ride
- Swap fixed loaner and shuttle costs for the variable cost of a ride, helping protect margins without missing OEM utilization incentives
- Extend a consistent decision framework across your advisors and locations so the same logic scales as your service volume grows
Uber for Business helps automotive dealerships move customers, employees and parts where they need to go. With flexible solutions built for dealership operations, Uber for Business helps dealerships streamline workflows, improve efficiency, optimize costs and deliver a seamless customer experience—all through the Uber platform people already know and trust.