CVS Health put AI to work for 300,000 colleagues. The result was more time for reimagining health care.


CVS Health deployed ServiceNow EmployeeWorks as a single AI-powered front door for 300k colleagues, embedded directly inside Microsoft Teams.


The solution generated 2.5 million AI-powered conversations in under a year, with more than 75% of colleagues returning on their own. The result: less time on busywork, more time focused on reimagining health.


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