CVS Health put AI to work for 300,000 colleagues. The result was more time for reimagining health care.

First came the workflows. Then the governance. Then 2.5 million conversations, and a 75% return rate that proved it worked.


What does it take to put AI in the hands of 300,000 colleagues—and have over 75% keep coming back? For CVS Health, the answer started long before the AI was deployed.


By building on the ServiceNow AI Platform first, CVS Health created a foundation that understands context: who is asking, what role they hold, and what they need to get done. On top of that foundation, ServiceNow EmployeeWorks became the single front door for every corporate colleague across CVS Health—embedded directly inside Microsoft Teams, where people already work. The result: 2.5 million AI-powered conversations in less than a year, driven by colleagues who chose to come back because the experience actually worked.​


Watch now to see how a Fortune 5 health care company made more time to simplify health care one person, one family, and one community at a time.

    Work email *
    First Name *
    Last Name *
    Job Title *
    Job Role *
    Company Name *
    Phone *
    Address Line 1 *
    City *
    State *
    Zip/Postcode *
    Country *

    Industry *

    Company Size *


    Scroll to Top