Five trends shaping the customer experience in 2026.

In this report, we explore five key AI agent trends shaping business in 2026:

  • Agents for every employee: Empowering individuals to achieve peak productivity.
  • Agents for every workflow: Running your business with grounded agentic systems.
  • Agents for your customers: Delighting customers with concierge-like experiences.
  • Agents for security: Moving security from alerts to action.
  • Agents for scale: Upskilling talent will be the ultimate driver of business value.

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